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Control Panel User Guide
Control Panel FAQ
Control Panel FAQ
1. General Questions

2. Mail

3. Domain Name

4. Troubleshooting

5. Scripting Support

1. General Questions

1.1. What is the difference between Unix accounts and Windows accounts?
Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use NT.

1.2. What do I need to use web hosting services?
Web browser and Internet connection is all that is needed.

1.3. How do I change my billing information?
Go to Billing->Billing Info menu, and click the Change Billing Info button.

1.4. How do I change my contact information?
Go to Acct. Preferences->Contact Info and edit your contact information.

1.5. I forgot my Miva password, what should I do?
There is no way to retrieve this password, you will have to re-install Miva.
Warning: All the data in the Miva will be lost, including Products, Orders and other settings.

1.6. Can I accept credit card on my site? Will it be secure?
Yes, Control Panel supports secure transaction protocol, such as SSL.

1.7. What is SSL?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

1.8. I lost my password, what should I do?
Go to the control panel site. Click on the link "forgot your password", it is usually located bellow the login box, and follow the instructions.

1.9. What happens if I excess my data transfer limit?
Any data transfer in excess of plan threshold will be charged at the end of the billing period.

1.10. Can I purchase additional disk space?
Additional disk space can be purchased through Control Panel.

1.11. What happens if I purchase additional products in the middle of the month?
Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.

1.12. What payment modes one available to pay for hosting services? accepts payments via "credit card" as well as through "check". Both option are available while ordering.

credit card payment choose "2Checkout" option your account will be activated as soon as our Merchant services provider capture the payment.

For check payments, choose "check" option and send check to your nearest location:

United States Office:
10909 160th CT NE
Redmond WA 98052

2. Mail

2.1. How do I set up an e-mail account to forward to another account?
E-mail forwarding allows you to automatically forward e-mails that come to a particular e-mail address at to any other address on Internet. Please see User's E-Mail Guide for more information

2.2. I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.
Write mail server login name in the Netscape preferences with the % character instead of the @ sign, e.g. login:

2.3. How do I pop in to pick up my virtual domain email?
Virtual domain users need to use the following format for thier user name when popping in:
Eudora might require the following syntax:
Microsoft clients may take the following syntax:
If you don't include the, vpopmail will assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users or configured with "default domain".

2.4. I can't send mail with Outlook Express. I get a rcpthosts error.
You need to check your pop3 box before sending mail trough the server. When the POP3 box is checked, you can send emails within the next 15-30 minutes.

2.5. How do I get FormMail working?
It's a perl script. You need to add .pl as extention for CGI. You can find it on the web options page.

3. Domain Name

3.1. What is a domain name?
Domain names are the familiar, easy to remember names for computers on the Internet (such as They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.

3.2. What does "register a domain name" mean?
The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.

3.3. How can I get a domain name in .com, .net or .org?
Domain name registration server are available at parent company "" please click here to see the detials.

4. Troubleshooting

4.1. When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.
Use FTP active mode (disable passive). It is in your computer's FTP configuration.

4.2. My webalizer doesn't work. What's the problem?
One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly.

4.3. I am trying to enable webalizer, but the sytem logs me back saying I have exceeded his hard credit limit.
It means your negative balance is higher that the credit limit. If you are paying by credit card, make sure it is still valid.

5. Scripting Support

5.1 What is the path to perl?
The path to perl on linux-based domains is
For Windows based domains, the path is irrelevent as it uses the extension of the file itself.  It should be .pl unless you explicity specify .cgi within the web service properties in the control panel.

5.2 What is the path to sendmail?

The path to sendmail on linux-based domains is

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